Naming a directly responsible individual (DRI) helps make teams better in good times and bad.

If you’re even a moderately successful professional, you’ve settled on some ways of working that help you get things done. But have you ever considered whether they’re helping you make the most of your time?

How do you identify the systems and processes you should define? The good part is that it’s not hard at all. The less good part is that most people aren’t great at doing this for themselves.

Having a set process for your work can help improve your consistency and ability to weather temporary setbacks.

Once you and your team start seeing success and growth, you’re going to be challenged by both volume and repeatability. As the expert and founder, you may know precisely how to respond in every situation. But does your team?

Systems and processes are critical things to define if you want to actually improve your team’s performance.

Integration and customer support are two additional aspects of digital operations. Considering how your teams address these two can give you a better sense of how you’re handling your digital ops.

Collaboration and automation are two examples of how digital operations can help improve your team’s performance. In this post, I provide some examples of both as a way to better understand the broader the larger topic.

Not considering your digital operations is kind of like refusing to delegate work to others because you don’t have the time.

Tools — physical ones like hammers or digital ones like CRMs — are just tools. You can use them to amplify your natural abilities or use them haphazardly for minimal gain.

If your approach to team operations is “we do what works”, you’re likely doing what works for you and everyone else is doing what works for them.

Software companies focus on building the what. The why and how have been left to you to sort out. Make sure you're prioritizing them appropriately.

Templates and frameworks aren’t about shortcutting the process. They’re about leveraging past experience.

Creating documentation is like planting a tree. The best time to start was 10 years ago, but the second best time is now.

Why your ad hoc collaboration doesn't scale

Craftsmen have their workbenches with all their tools neatly organized and ready for use. Your team needs to take a similar approach to their digital tools.